Refund Policy

Last updated: November 28, 2023

Thank you for Using SahilShop.Com.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to SahilShop.Com.

  • Goods refer to the items offered for sale on the Service. e.g Shirt, Clothes etc

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to SahilShop.Com, accessible from https://sahilshop.com/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

We Are Selling Different Type of products like clothes etc, so user can cancel their order before dispatch. but before cancellation user must provide a valid reason to cancel the product. in order to cancel order user must contact us via live chat, phone number, email or whatsapp. all the contact information is provided in contact us page.

Conditions for Refund

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 2 days. and You Are a Active User (not Blocked due to Our Term of service violation).
  • if we sent you wrong item
  • if we sent you detective item
  • Problem from our end.
  • item not delivered to you and returned to us

Refund Condition

  • 1. The item should be returned within 2 days from the date of delivery.
  • 2. The item must be unused, undamaged, and in its original packaging.
  • 3. Proof of purchase, such as the order confirmation or receipt, should be provided.
  • 4. The item should be accompanied by all its original accessories, manuals, and warranty cards.
  • 5. In case of a manufacturing defect or damage during transit, photographic evidence should be provided.
  • 6. For clothing and apparel items, they should be unworn, unwashed, and with all tags and labels intact.
  • 7. Personalized and custom-made items cannot be refunded unless there is a manufacturing defect.
  • 8. Certain perishable or consumable items, like food products or cosmetics, are non-refundable for hygiene reasons unless found to be defective.
  • 9. The customer is responsible for the return shipping cost, except in instances where the item delivered was incorrect, damaged, or defective.
  • 10. Refunds will be processed within 20 business days upon receipt and inspection of the returned item.
  • 11. The refund will be issued in the original form of payment used during the purchase.
  • 12. If the item was purchased through a third-party seller or marketplace, their refund policies will apply.
  • 13. Video Proof of unboxing is essential.
  • The service cannot be returned/Refund:

    • if you wants to return for your personal reasons.
    • if you dont know how to use product.
    • if you are not more interest in that product
    • in any case if we are unable to initiate Refund. We Will Send you proper information, reason on your email that why we are not refunding you.
    • For more contact us

    We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

    Only regular priced Goods may be refunded. Unfortunately, Goods on sale(offer, discount) cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

    Reimbursement

    We will reimburse You no later than 20 days from the day on which We receive the returned Goods. We will contact you on your registered email address (during purchase) and send refund in your bank account , and You will not incur any fees for such reimbursement.

    Contact Us

    If you have any questions about our Returns and Refunds Policy, please contact us: